Terms of service

About this store

VALOIREA is operated by 四川谦和泰商贸有限公司. These terms explain how we handle orders and use of this store. Contact guan030717@gmail.com for product questions or order support. Our customer service operates on business days in China Standard Time (UTC+8), and we aim to respond within two business days.

Product information

Please review the description, stated materials, size range and care information for the selected piece before ordering. White-background product images are the main product reference. Editorial and wearing visuals illustrate styling; they are not evidence of exact scale, dimensions or material composition. A color name does not by itself establish a stone's origin or grade. Refer to the stated product details.

Orders and payment

Before submitting an order, check the selected item, quantity, contact details, delivery address, currency and total charges. Use a payment method you are authorized to use. An order confirmation acknowledges your order; it does not confirm dispatch or delivery. If you notice an error, contact us promptly. Products marked unavailable or coming soon are not available to purchase.

Preparation and delivery

Each order is individually prepared, checked and packed in Chongqing before international dispatch. Preparation time is separate from international transit time. Review the processing time, supported delivery addresses, delivery charges and any import-related responsibilities stated for your order before payment. A shipping label or tracking number alone does not confirm carrier acceptance.

If we cannot dispatch within the preparation period stated for your order, we will contact you before that period ends with a supported revised date or the option of a full refund. We will not proceed with a delay without your agreement. If you decline the delay, or we cannot obtain your agreement, we will cancel and refund the order. We will contact you again if a further delay occurs.

If the selected piece is unavailable or cannot pass our checks, we will not automatically substitute another design. If we cannot fulfill the order, we will contact you, cancel it and issue a full refund. Your refund does not depend on our recovery of costs from another party.

Cancellation, returns and refunds

Contact us as soon as possible to request cancellation. We will try to cancel if preparation or fulfillment can still be stopped. Otherwise, a change-of-mind request is handled under our return policy. This does not restrict refunds when we cannot fulfill your order or you decline a proposed dispatch delay.

Change-of-mind returns must be requested within 30 calendar days after your order is shown as delivered. The piece must be unworn, unused and undamaged, with its original packaging reasonably complete. Contact us for instructions before returning it and use tracked shipping. You are generally responsible for change-of-mind return shipping and applicable return-related charges. Where VALOIREA is not at fault, an original delivery charge actually collected separately is generally non-refundable.

For wrong items, obvious defects or shipping damage, contact us with your order information and the photographs reasonably needed to review the issue. If VALOIREA is responsible, we bear reasonable resolution costs. Depending on the circumstances, we may arrange a replacement, cover reasonable return costs, or approve a refund without a return.

Once a return has passed inspection, or we have confirmed that no return is required and approved the refund, we aim to initiate it to the original payment method within 2 business days. Initiation does not mean the funds have reached your account. Actual posting time depends on your bank, card issuer or payment provider. See our Return and refund policy for the full conditions.

Address and delivery problems

Contact us promptly about an address error, delay, unsuccessful delivery, missing parcel or damage. Address changes and interception are not guaranteed after dispatch. Before arranging redelivery or a return, contact us for instructions. We will explain proposed charges before you agree; you will not be required to bear reasonable costs caused by our error. A carrier investigation or claim is not confirmation that a refund has been initiated or received.

Privacy and safe use

Our Privacy policy explains how personal information is handled. Do not send passwords, verification codes or full payment-card details to customer service. Please do not use this store for fraudulent transactions or to interfere with its operation.

Changes and your rights

Changes to these terms apply to future orders and do not reduce the terms agreed for an existing order. Nothing in these terms limits rights that cannot be excluded under applicable law. If you have a concern about an order, contact us using the details above.